Terms of service

Last updated: March 28, 2026
Overview

Welcome to Novera.

These Terms of Service govern your access to and use of our website, online store, content, features, products, and all services we provide.

Our store is powered by Shopify, which provides us with the e-commerce platform that allows us to present and sell our products to you.

By visiting our site, browsing our store, or making a purchase, you agree to be bound by these Terms of Service and our policies posted on the site, including our Privacy Policy, Return and Refund Policy, and, where applicable, our Shipping Policy.

If you do not agree to all of these Terms of Service, then you may not access our site or use our services.

1. Site Eligibility and Use

By using our site, you represent that you are at least the age of majority in your province or territory of residence, or that you are using the site under the supervision of someone legally authorized to give you consent.

You agree to use our store only for lawful, personal purposes and in accordance with these Terms.

You agree not to use our services :

in any unlawful, fraudulent, or abusive manner;
to infringe upon our rights, Shopify's rights, or the rights of any third party;
to transmit viruses, malicious code, or any harmful material;
to attempt to gain unauthorized access to our systems, accounts, or data;
to copy, reproduce, exploit, or misappropriate any portion of the site for any unauthorized commercial purpose.

We reserve the right to suspend, limit, or refuse service to anyone who violates these Terms.

2. Accuracy of Information Provided

When you make a purchase, create an account, or contact us, you agree to provide accurate, complete, and up-to-date information.

You are responsible for the accuracy of the billing, shipping, and contact information you provide. We will not be liable for any consequences arising from incomplete, incorrect, or outdated information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under that account.

3. Products Offered

Novera offers a range of travel and comfort products, including:

backpacks;
shoulder bags;
neck warmers;
sleep masks;
ear protectors.

We make reasonable efforts to present our products as accurately as possible. However, the display of colors, textures, dimensions, or finishes may vary depending on the screen, device, or settings used.

Product descriptions, images, availability, assortments, and features are subject to change at any time without notice, subject to applicable law.

4. Product Availability

All products are offered subject to availability.

We reserve the right to limit quantities sold, withdraw an item, discontinue offering a product, or modify an offer, to the extent permitted by applicable law.

In the exceptional event that an ordered product cannot be supplied, we will contact you as soon as possible to offer a suitable solution, in accordance with your applicable rights.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is considered accepted only after validation and order confirmation from us. We reserve the right, to the extent permitted by applicable law, to refuse or cancel an order, particularly in cases of suspected fraud, clearly incorrect information, payment issues, or improper use of our website.

You must carefully review your order before submitting it. Once an order is confirmed, any request for modification or cancellation cannot be guaranteed.

Returns, refused returns, refunds, and applicable post-purchase conditions are governed by our Return and Refund Policy.

6. Prices, Billing, and Payment

All prices displayed on our website are in the currency shown at the time of purchase.

Unless otherwise stated, the prices shown do not necessarily include:

applicable taxes;
shipping charges;
any other charges clearly indicated at checkout.

The price payable for your order is the price displayed at the time you complete your purchase, subject to any obvious display or technical processing errors.

You agree to provide accurate, valid, and complete payment information. By submitting your payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be handled by secure third-party providers. We do not guarantee the continuous availability of all payment methods at all times.

7. Shipping and Delivery

Novera currently sells its products only in Canada.

The shipping and delivery times displayed on our website are estimates only. They are not absolute guarantees.

We will not be liable for delays that are reasonably beyond our control, including those caused by :

carriers;
weather conditions;
peak periods;
logistical disruptions;
or any event of force majeure.

The risk of loss or damage to the product passes to you upon delivery to the address provided during checkout.

8. Returns and Refunds

Return and refund requests are governed exclusively by our Return and Refund Policy.

By making a purchase from our store, you acknowledge that you have read this policy and agree that it forms an integral part of these Terms of Service.

9. Intellectual Property

All content on our website, including but not limited to text, descriptions, images, visuals, photographs, logos, graphics, icons, videos, design elements, the Novera brand name, website layout, and structure, is protected by applicable intellectual property laws.

Unless you have our prior written consent, you may not :

copy;
reproduce;
modify;
distribute;
republish;
display;
exploit;
or commercially use

all or any part of the content of our website.

Any unauthorized use may result in appropriate legal action.

10. Third-Party Tools, Services, and Links

Our site may contain features, tools, applications, integrations, or links operated by third parties.

We do not control these third-party services and do not guarantee their availability, accuracy, compliance, or security. Your use of these third-party tools or sites is at your own risk and subject to the terms and conditions imposed by those third parties.

We are not liable for any damages, losses, or claims arising from your use of any third-party service, site, or content.

11. Relationship with Shopify

Our store is hosted on Shopify, which provides us with the technical e-commerce infrastructure that allows us to offer our services to you.

However, sales made through this store are between you and Novera, and not between you and Shopify. To the extent permitted by applicable law, Shopify is not responsible for any sales, products, returns, refunds, deliveries, business communications, or contractual obligations related to our store.

12. Opinions, Comments, and Submitted Content

If you submit opinions, comments, suggestions, ideas, testimonials, photos, messages, or any other content to us, you grant us, unless otherwise required by law, the right to use, reproduce, adapt, publish, and display this content for the purpose of operating, improving, or promoting our business.

You represent that the content you submit :

is owned by you or may be legally used by you;
does not infringe on any third-party rights;
is not false, misleading, defamatory, abusive, unlawful, or harmful.

We reserve the right, but are not obligated, to remove or not publish any content that we deem inappropriate.

13. Errors, Inaccuracies, and Omissions

Occasionally, some information on our site may contain typographical errors, inaccuracies, or omissions, including but not limited to:

product descriptions;
pricing;
promotions;
shipping charges;
delivery times;
and availability.

We reserve the right to correct these errors or update information to the extent permitted by law. Nothing in these Terms limits a consumer's mandatory rights under applicable law.

14. Suspension or Termination

We may suspend or terminate your access to all or part of our services, without notice, if we reasonably believe that you have violated these Terms, caused harm to our store, attempted fraud, or used our services unlawfully.

Any obligation or provision that, by its nature, should survive the termination of the contractual relationship will remain in effect after the suspension, termination, or closure of your account.

15. Disclaimer of Warranties

Subject to the warranties, remedies, and mandatory rights provided by applicable law, our website and services are provided "as is" and "as available."

We do not warrant that :

the website will be accessible without interruption;
the website will be error-free;
the website will be compatible with all devices or browsers;
any information displayed will always be complete, accurate, or up-to-date.

Nothing in these Terms excludes any statutory warranty or mandatory right that cannot be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Novera will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of, or inability to use, our website or services.

To the fullest extent permitted by law, our total liability for any claim related to an order or the use of our site will be limited to the amount paid by the customer for the product giving rise to the claim.

Nothing in these Terms will limit, exclude, or restrict any rights you are entitled to under applicable consumer protection laws.

17. Indemnification

You agree, to the extent permitted by law, to indemnify and hold harmless Novera, its representatives, service providers, and technical partners from any and all claims, demands, losses, liabilities, or expenses arising from :

your breach of these Terms;
your unlawful use of the site;
your infringement of the rights of any third party;
or any fraudulent or abusive use of our services by you.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be interpreted to the fullest extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

19. Waiver

Our failure to immediately exercise any right or remedy provided for in these Terms will not constitute a waiver of such right or remedy.

20. Entire Agreement

These Terms, together with our Privacy Policy, our Return and Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and Novera regarding your use of our store and your purchase of our products.

21. Governing Law

These Terms of Service are governed by the laws of the Province of Quebec and the laws of Canada applicable therein, without regard to its conflict of law principles.

Subject to any mandatory rights granted to the consumer by applicable law, any dispute arising from these Terms or the use of our site will be submitted to the competent courts of Quebec.

22. Changes to the Terms of Service

We may update or modify these Terms of Service at any time to reflect changes to our store, business practices, services, or applicable legal requirements.

The most recent version will be posted on this page with its update date. Your continued use of the site after the posting of changes constitutes your acceptance of the revised Terms.

23. Contact Information

For any questions regarding these Terms of Service, you can contact us at:

Novera
Email: supportnovera@gmail.com