Shipping policy

Last updated: March 28, 2026

At Novera, we are committed to preparing and shipping your orders with the utmost care. This Shipping and Delivery Policy is designed to clearly inform you about our processing times, shipping methods, applicable fees, and the conditions related to the delivery of your orders.

1. Delivery Area

Currently, Novera ships its products only within Canada.

Any order placed for an address outside of Canada may be refused or cancelled.

2. Order Processing

Orders are generally processed within 1 to 3 business days of payment confirmation.

Orders are not normally processed or shipped on weekends or holidays.

During periods of high volume, promotions, product launches, or exceptional circumstances, the processing time may be slightly longer. If a significant delay occurs, we will make reasonable efforts to notify you.

3. Delivery Methods

Depending on the delivery address and the options available at checkout, we may offer one or more of the following methods:

Standard Delivery

Estimated delivery time: 3 to 8 business days after shipment.

Express Delivery

Estimated delivery time: 2 to 4 business days after shipment, when offered at checkout.

The delivery times indicated above are estimates only. They do not constitute an absolute delivery guarantee.

4. Shipping Costs

The shipping costs applicable to your order are displayed at checkout, before final confirmation of your purchase.

These costs may vary depending on several factors, including:

• your delivery address ;
• the selected shipping method;
• the weight or volume of the order ;
• and any promotional shipping offers currently in effect.

Any offer of free shipping, if applicable, will be clearly indicated on our website or at checkout, according to the terms of the current offer.

5. Shipping Confirmation and Tracking

When your order is shipped, you may receive a shipping confirmation email containing, where available, tracking information.

Tracking may take some time to be activated by the carrier after the label has been created or the package has been picked up.

6. Delivery Times

The delivery times displayed on our website are reasonable estimates based on the information available at the time of your order.

Delays may occur for reasons beyond our control, including:

• high volume at carriers ;
• adverse weather conditions ;
• logistical disruptions ;
• address errors ;
• exceptional events or force majeure.

Novera will not be held liable for delays reasonably caused by a carrier or by circumstances beyond its control.

7. Accuracy of the Delivery Address

It is your responsibility to provide a complete, accurate, and up-to-date delivery address when placing your order.

If an error in the address provided results in a delay, return, non-delivery, or additional charges, Novera cannot be held responsible for the consequences arising from this error.

If you notice an error after placing your order, please contact us as soon as possible at: supportnovera@gmail.com

However, we cannot guarantee that a change will be possible once the order has been confirmed or is already being processed.

8. Packages Marked as Delivered

When a package is marked as delivered by the carrier to the address provided during the ordering process, the delivery is considered complete.

If you believe you have not received a package marked as delivered, we encourage you to :

• check with members of your household or building ;
• check possible drop-off locations near the address ;
• contact the carrier directly ;
• Then, if the problem persists, please write to us at : supportnovera@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee the outcome of an investigation conducted by the carrier.

9. Damaged, Missing, or Delivered Packages

We encourage you to inspect your order upon receipt.

If your package or any of the items received is :

• damaged ;
• incomplete ;
• or clearly not as ordered,

please contact us as soon as possible at supportnovera@gmail.com, indicating your order number and, if possible, attaching clear photos of the packaging and the product(s) in question.

Each situation will be reviewed individually to determine the appropriate solution.

10. Failed Delivery Attempt, Unclaimed or Refused Package

If a package is returned to us due to :

• an incomplete or incorrect address ;
• a failed delivery attempt ;
• an unclaimed package ;
•  or a refusal to accept delivery by the customer,

we may contact you to offer, as applicable :

• a reshipment at the applicable cost ;
• or a partial solution in accordance with our current policies.

Initial shipping charges are generally non-refundable when the return of the package results from a customer error or an unjustified refusal to accept delivery.

11. Multiple Orders or Separate Shipments

In some cases, an order may be shipped in multiple separate shipments, depending on logistical availability, packaging, or shipping constraints.

When an order is split, you may receive multiple confirmations or tracking updates.

12. Exceptional Delays or Shipping Impossibility

If, after you place your order, an exceptional event reasonably prevents us from shipping your purchase within an acceptable timeframe, we reserve the right to contact you to offer a suitable solution. This may include rescheduling your order, modifying the shipping method, or, when necessary, canceling the order and issuing a refund.

13. Applicable Products

This Shipping and Delivery Policy applies to products sold by Novera, including :

• backpacks;
• shoulder bags;
• neck warmers;
• sleep masks;
• ear protectors.

14. Returns and Refunds

The conditions for returns, refused returns, and refunds are governed by our Return and Refund Policy.

We encourage you to review it before placing your order.

15. Contact Us

For any questions regarding shipping, delivery, or order tracking, you can write to us at :

Novera
Email: supportnovera@gmail.com