Privacy policy
Last updated: March 28, 2026
At Novera, we place great importance on the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our online store, communicate with us, or make a purchase.
By using our site or providing us with your information, you agree to the practices described in this policy, subject to the rights granted to you by applicable law.
1. Scope
This Privacy Policy applies to personal information collected when you:
visit our website;
place an order;
communicate with our customer service;
subscribe to our marketing communications, when this option is offered;
interact with our store, its forms, emails, or features.
Currently, Novera sells its products only in Canada.
2. Personal information we collect
Depending on your interaction with our store, we may collect the following information:
a) Identification and contact information
Your first and last name, email address, phone number, billing address, and shipping address.
b) Order-related information
Details of your purchases, the products ordered, the amount paid, the chosen delivery method, order confirmations, and information related to after-sales service.
c) Payment information
Payments are processed by our secure payment providers. We may receive certain limited transaction-related information, such as payment status, billing name, amount, or certain transaction identifiers. We do not deliberately store, on our own systems, all of your credit card information when it is processed by a third-party payment provider.
d) Technical and browsing information
Your IP address, browser type, device used, pages viewed, duration of visit, access times, links clicked, as well as certain information collected through cookies and similar technologies.
e) Information provided to customer service
Any information you choose to communicate to us when you write to us, particularly regarding an order, a return, a support request, or a general inquiry.
3. Purposes of collection
We use your personal information only to the extent necessary to operate our store and provide our services, in particular to :
- process your orders;
- confirm, prepare, and ship your purchases;
- communicate with you regarding your order;
- respond to your requests, questions, or complaints;
- provide after-sales service;
- prevent fraud, misuse, and illegal activities;
- improve our website, our products, our customer experience, and our performance;
- send you promotional communications when you have consented or when the law allows;
- comply with our legal, regulatory, tax, accounting, or contractual obligations.
4. Sharing your personal information
We do not sell your personal information.
However, we may share certain personal information, when necessary, with the following categories of third parties:
a) Technology and e-commerce service providers
Including providers that allow us to operate our online store, host the website, manage orders, ensure platform security, or provide certain essential features.
b) Payment service providers
Providers that process payments and validate transactions.
c) Logistics and delivery service providers
Partners involved in the preparation, routing, and delivery of your order.
d) Support, analytics, or communication service providers
Suppliers who help us manage customer service, emails, traffic statistics, site improvements, or certain marketing campaigns.
e) Professional advisers and competent authorities
When necessary to comply with a legal obligation, protect our rights, prevent fraud, respond to a valid request from a competent authority, or pursue a remedy.
We limit these communications to what is reasonably necessary for the intended purposes.
5. Processing outside Quebec or Canada
Some of our technology suppliers or service partners may process, host, or access personal information outside Quebec or Canada, including in other provinces or other countries.
In this case, your information may be subject to the laws of the territory where it is processed. When such transfers occur, we take reasonable steps to ensure that an appropriate level of protection applies to your personal information, in accordance with applicable requirements and our agreements with our providers.
6. Cookies and Similar Technologies
Our site may use cookies and similar technologies in order to:
- allow the shop to function properly;
- remember certain preferences;
- facilitate navigation;
- measure site performance;
- understand how our shop is used;
- improve the user experience.
In most cases, you can configure your browser to refuse or limit certain cookies. However, please note that some site features may then not function properly.
When privacy or consent management tools are displayed on our site, your choices may be taken into account from these settings.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- process your orders;
- provide after-sales follow-up;
- manage returns, refunds, or disputes;
- comply with our legal, tax, accounting, and regulatory obligations;
- prevent fraud and protect our legitimate interests.
When personal information is no longer needed, we securely delete it, or anonymize it when permitted and appropriate.
8. Personal Information Security
We implement reasonable administrative, technical, and organizational security measures to protect personal information against loss, theft, unauthorized access, misuse, disclosure, or alteration.
Despite our efforts, no method of electronic transmission or storage offers absolute security. Therefore, we cannot guarantee completely foolproof protection.
If you create an account or use access credentials, you remain responsible for the confidentiality of your login information.
9. Your Rights
Subject to applicable laws, you may request :
- access to the personal information that we hold about you;
- the correction of inaccurate, incomplete, or outdated information;
- the withdrawal of your consent to certain uses or communications, when such withdrawal is possible;
- additional information on how we process your personal information.
To exercise your rights, you can write to us at the following address: supportnovera@gmail.com
We may request certain reasonable information to verify your identity before responding to your request.
10. Response Time
We will process your request within the time limits provided by applicable law. As a general rule, we strive to respond within a maximum of 30 days following receipt, subject to the complexity of the request and the applicable rules.
11. Privacy Incidents
If a privacy incident involving your personal information occurs, we will take the reasonable measures required to limit risks and reduce the consequences.
When the law requires, particularly if the incident presents a serious risk of harm, we will notify the affected individuals as well as the competent authorities, in accordance with our legal obligations.
12. Marketing communications
If you choose to receive our offers, news, or promotional communications, we may use your email address for this purpose.
You can unsubscribe at any time by clicking on the unsubscribe link provided in our emails or by writing to us at: supportnovera@gmail.com
13. Links to third-party sites
Our website may contain links to third-party sites, services, or platforms. We are not responsible for their privacy practices. We encourage you to review their respective policies before providing them with personal information.
14. Changes to this Policy
We may modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements.
The most recent version will be published on this page with a revised update date. We encourage you to check it regularly.
15. Data Protection Officer
For any questions, requests for access, rectification, or concerns regarding the protection of your personal information, you can contact our officer at the following address:
Data Protection Officer
Novera
Email: supportnovera@gmail.com